Refund policy

Print My Balloons - Return Policy

At Print My Balloons, we take pride in delivering high-quality custom printed balloons for your special events. Due to the personalized nature of our products, we have the following return policy:

Custom Products All balloons are custom printed to your specifications with your unique logo, message, or design. As such, we do not accept returns or exchanges on custom orders unless the product is faulty or defective.

Faulty or Defective Products If you receive balloons that are faulty, defective, or damaged during shipping, we will gladly provide a replacement or full refund. This includes:

• Printing errors or poor print quality
• Incorrect colors, sizes, or designs
• Balloons that arrive damaged or punctured
• Manufacturing defects

How to Report a Faulty Product If you believe your order is faulty, please contact us within 7 days of receiving your balloons at info@printmyballoons.com.au. Please include:

• Your order number
• Photos of the faulty product
• Description of the issue

We will assess your claim and, if approved, arrange for a replacement shipment or full refund at no additional cost to you.

Change of Mind Due to the custom nature of our products, we cannot accept returns for change of mind, incorrect design submissions, or if you simply no longer need the balloons. Please carefully review your design proof before approving production.

Questions? If you have any concerns about your order, please contact us at info@printmyballoons.com.au and we'll be happy to help.